1. Making a booking
Bookings can be made online on the website and within a few minutes you will receive a confirmation email from our card payment provider - Romancart. Course notes will be emailed out shortly after.
If your organisation would like to pay by BACS please complete the booking form here and email to email@example.com. An invoice will be emailed by return with BACS payment details.
Bookings are confirmed either:
- on receipt of a 30% deposit if the booking is made more than 42 days (six weeks) in advance of the course start date
- on receipt of the full course fee if the booking is made less than 42 days (six weeks) in advance of the course start date
2. Coronavirus Guarantee (this is currently in effect)
This information modifies some of the Terms and Conditions described below.
2.1 If you are unable to attend a course due to UK National restrictions on travel, self-isolation or other valid reason associated with the Coronavirus pandemic customers will have the option to postpone to a later course. We will work with you to identify a suitable future date as quickly as possible after the cancellation due to Coronavirus.
2.2 Cancellations for reasons not associated with the Coronavirus pandemic will be treated as per Terms and Conditions below.
3. Terms and Conditions
3.1.1 Course places can be booked by payment of either a non-refundable deposit or full course fee.
3.1.2 The balance is due 42 days (six weeks) prior to the start date of the course. If the balance is not paid on time we will treat this as a cancellation
3.1.3 The whole course fee is payable if a booking takes place within 42 days (six weeks) of the start date of the course.
3.2 CANCELLATION BY THE CUSTOMER
3.2.1 Cancellations should be in writing and will be acknowledged.
3.2.2 If the cancellation is received 42 days (six weeks) or more prior to the start of the course the customer forfeits the deposit.
3.2.3 If the cancellation is received in the period between 42 days (six weeks) and 14 days (two weeks) prior to the start of the course the customer shall forfeit 50% of the total course fee.
3.2.4 If the cancellation is received in the period between 14 days (two weeks) and the start of the course the customer will forfeit 100% of the total course fee.
3.3 CANCELLATION BY ADVENTURE UNLIMITED
3.3.1 Mountain Training courses require minimum numbers to run. In the event of a course not reaching minimum numbers customers will be given the following options:
1. full refund of the deposit and balance.
2. move booking to a later course.
3.3.2 Adventure Unlimited will endeavour to notify customers of course cancellation due to minimum numbers not reached at least five days prior to the start of the course. However, in the event that other customers cancel at very short notice it is at the discretion of Mountain Training whether the course can proceed with less than the minimum required numbers.